Frequently Asked Questions

Here you'll find a collection of our frequently asked questions.

Plugins - General

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    How to install and activate a plugin?
    1. Download the plugin
      After purchasing a product, you'll receive 2 emails. The first will provide you with a link to download the plugin, along with your license key. The second email, after successful payment, will provide a receipt and a secure link to download your PDF invoice. Note: For lifetime license you’ll receive a single email. For Apple's Safari browser, disable its default ZIP auto extraction setting before downloading. Safari user's watch this video https://youtu.be/CbKgEv47WVA
    2. Upload the paid product to WordPress
      Now that you've downloaded the premium zip file, you are ready to upload it to your WordPress website. How to upload and activate a plugin/add-on? Watch this video
    3. Activate the product with your License Key
      Product purchased from within the WP Admin dashboard have the license key activated on upgrade. Otherwise, on activation, a license activation screen shows up. Enter the key provided in your email and click Agree & Activate License. Your product is now activated and you'll can begin to set it up.
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    How do I update my plugin?
    • Plugin updates become available automatically through your WordPress admin dashboard.
    • When one is available, click Update. As long as you have an active license, it will update to the latest version.

My Account

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    How to cancel your recurring subscription?
    • Login to your accounts Renewals & Billing section
    • Active subscriptions will have a green label on the STATUS column and will start with AUTO RENEW ON
    • Click the row of the subscription that you’d like to cancel.
    • In the subscription’s advanced panel, and then click the Cancel Auto-Renew link.
    • A confirmation dialog giving you the option to set up an email reminder instead of canceling right away shows on the browser.
    • You can submit a feedback and let us know why you are canceling the subscription. Your feedback will help us improve our offering.
    • Press the Send & Cancel renewals button to complete the cancellation
     
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    How to update your payment-method / credit card / PayPal?
    • Login to your accounts Renewals & Billing section.
    • Locate the subscription that you'd like to update its payment method and select it by clicking on its row.
    • This will open the subscription’s advanced panel.
    • Then, click on the Update button next to the payment method, and checkout with your new payment method.
    • The initial payment will be automatically prorated based on the next renewal date.
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    How to upgrade from a single site license to N-sites license?
    • Login to your accounts Renewals & Billing section.
    • Locate the subscription that you'd like to upgrade its license's sites limit and select it by clicking on its row
    • This will open the subscription’s advanced panel.
    • Then, next to the plan, click on the Upgrade To .. dropdown list and choose the plan and license you'd like to upgrade to
    • The initial payment will be automatically prorated.
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    How to move a license from one website to another?
    • Login to the Websites section.
    • Click on the row of the website that has the license you'd like to deactivate.
    • If there are multi-products running on that site, the next screen will show you all the products.
    • Click on the relevant product to open the details panel.
    • Click the Deactivate button under the LICENSE section.
    • Once deactivated, you’ll be able to reuse the license on any other website.
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    How to add a Tax / VAT ID and business details to your invoices?
    • If you didn't enter a Tax / VAT ID during checkout, then it's possible to do it afterwards.
    • It's important to have these details on your invoice.
    • Go to My Profile and update the billing information.
    • Orders History will have invoices with your Tax / VAT ID.
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    How do I get a PDF invoice for my payments?
    • You can access your payments in the Orders History section.
    • To get a PDF invoice of a payment, click the button of the payment’s record.

If you don't find answers to your questions, please feel free to contact us